Post launch power
Support Packages
Post launch care and maintenance
✷Foundations
For essential upkeep and peace of mind.
£65 pcm
- Portal access for support + new work requests
- Guaranteed response within 2-3 business days
- Up to 30 minutes of support each month
- Quarterly optimisation check-in + optimisation list
- Ad-hoc hours at £60/hr
✸Horizon
For steady improvements, regular tweaks and housekeeping Ideal for adding new blogposts, uploading new collections and gradually improving performance.
£165 pcm
- Everything in Foundations
- Response time within 1-2 business days
- Up to 2 hours of support each month
- Monthly performance data review and action list. We look into the data from Shopify Analytics, Ahrefs and we work on fixing what we can.
- Light conversion tweaks (buttons, layouts, image updates, SEO tweaks)
- Priority scheduling for time-sensitive updates
- Additional time at £60/hr
✹Rise
£370
- Everything in Horizon
- Response time within 24 hours (during business hours)
- Up to 4 hours of support each month
- Shopify theme update + code transfer twice annually
- Shopify app updates
- Seasonal campaign planning (promo banners, discount checks, landing page tweaks)
- Marketing integration is checked and maintained (GA4, Klaviyo/Shopify Email, Facebook & Instagram, Pinterest, Google Shopping.
- Additional time at £50/hr
For proactive growth & seasonal quarterly campaigns. Best for brands that want to stay ahead of the game with updates, launches and performance enhancements.
Key Information
- Requests: Submit via the client portal so we can triage and track progress
- Scope: Bug fixes, editing current pages, images, text, functionality, troubleshooting, content updates, small styling changes, app updates and light optimisation.
- Exclusions: New features, new pages, new design work, new integrations, redesigns, photography, copywriting, and strategy projects
- Billing: Monthly in advance
- Unused time does not roll over
- Cancellation: 30 days notice
- Critical issues: Best-effort same-day triage on Horizon and Rise.
Choose your package
Choose the most suitable tier and I will get you set up asap.
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