The peace of mind you need. Sign up for Shopify Store Support.
What' is included and how it works (in brief).
- Requests: Submit via the client portal so we can triage and track progress
- Scope: Bug fixes, editing current pages, images, text, functionality, troubleshooting, content updates, small styling changes, app updates and light optimisation.
- Exclusions: New features, new pages, new design work, new integrations, redesigns, photography, copywriting, and strategy projects
- Billing: Monthly in advance
- Unused time does not roll over
- Cancellation: 30 days notice
- Critical issues: Best-effort same-day triage on Horizon and Rise.
For businesses who need essential upkeep and peace of mind when it comes to the technical side of their Shopify website.
£65 pcm
- Portal access for support + new work requests
- Guaranteed response within 2-3 business days
- Up to 30 minutes of support each month
- Quarterly optimisation check-in + optimisation list
- Ad-hoc hours at £60/hr
For steady improvements, regular tweaks that require development and housekeeping. Ideal for clients who add regular new blogposts, create new collections and gradually improve the AEO and SEO performance.
£165 pcm
- Everything in Foundations
- Response time within 1-2 business days
- Up to 2 hours of support each month
- Monthly performance data review and action list. We look into the data from Shopify Analytics, Ahrefs and we work on fixing what we can.
- Light conversion tweaks (buttons, layouts, image updates, SEO tweaks)
- Priority scheduling for time-sensitive updates
- Additional time at £60/hr
For those who want to RISE. Great for proactive growth, technical, development and design support + seasonal strategy and campaigns.
£370
- Everything in Horizon
- Response time within 24 hours (during business hours)
- Up to 4 hours of support each month
- Shopify theme update + code transfer twice annually
- Shopify app updates
- Seasonal campaign planning (promo banners, discount checks, landing page tweaks)
- Marketing integration is checked and maintained (GA4, Klaviyo/Shopify Email, Facebook & Instagram, Pinterest, Google Shopping.
- Additional time at £50/hr
For proactive growth & seasonal quarterly campaigns. Best for brands that want to stay ahead of the game with updates, launches and performance enhancements.
Select the support package that suits your needs...
For businesses that need light, essential upkeep and peace of mind when it comes to the technical side of their Shopify website.
We want to make sure your site does not gather dust because you find using it overwhelming.
Choose your package
Choose the most suitable tier and I will get you set up asap.